Inside the work / Founder bottleneck
The work was delegated. The decisions kept coming back.
The founder had hired capable leaders and assigned responsibility across the business. Yet major approvals still returned to the founder. Managers checked before acting, decisions accumulated, and the founder remained involved in work the team was supposed to own.
The investigation showed why checking first made sense. Responsibilities had been assigned without consistent boundaries for authority. Decisions could also be changed through private conversations after managers believed they were settled.
The response changed both the operating arrangements and the founder's own practice. For defined decisions, leaders agreed who could decide, which information was required, when escalation was necessary, and how reconsideration would involve the decision owner.
See how the complimentary Sprint works →